User FAQ
Do I need an account?
Yes. Without an account you can only browse events and venues.
How do I sign up?
Download the XS World app and enter your phone number. We’ll send a 4-digit PIN via SMS to verify. Then add your email, full name, and date of birth. You can also verify with WhatsApp, Email, Facebook, Apple, or Google.
Is there an age requirement?
You must be of legal drinking age in your region. RSA guidelines apply and venues can refuse service due to intoxication.
What devices are supported?
All modern iOS and Android devices.
How do I place an order?
Select the venue you’re in, choose your drink/food, pick a pickup point, and pay. You’ll get a notification when it’s ready.
Can I cancel an order?
Yes, until the bartender accepts it. Open the order in the app and tap Cancel.
What do I do when my order is ready?
Go to the pickup point (look for the XS sign), show your order number, and enjoy.
Can I order for someone else?
Yes. They’ll need the order ID and may be asked for a valid ID at pickup.
Which notifications will I get?
1) Order accepted, 2) In progress, 3) Ready for pickup.
How long will my order take?
It depends on the queue and items. The app displays a live ETA timer.
Can I edit my order after paying?
No. If cancellation is still available, cancel and place a new order, or ask venue staff.
Can I schedule an order for later?
Yes, at participating venues. You’ll see the option where available.
Is there a fee?
Yes, a small platform fee is applied per order. The checkout screen shows all costs before you pay.
Will I receive a receipt?
Yes. Go to Settings → Order History to view and download receipts.
Do I earn points?
Yes. You earn points on every purchase. Points can be used for rewards such as credits or Lucky Spin entries. (1 Point = 1 Lucky Spin point.)
Can I pay with cash?
No. Orders are paid in-app.
How do messages work?
You can send one message to start. The other user can accept or decline. If accepted, the chat continues normally.
Can I send someone drinks or credits?
Yes. You can send XS Credits to another user via Messages.
How does check-in work?
When you’re within proximity (about a few hundred meters) of an event or venue, you can check in and see others who are also checked in.
Can I only check into events?
No. You can also check into participating venues to see who’s out.
Can I be invisible to other users?
Yes. Turn on Incognito Mode to browse and order without being visible.
Safety tips for Social features
Avoid sharing personal info until you’re comfortable, meet in visible areas, and report any inappropriate behavior.
What is the Events page?
It shows what’s happening around you. You can browse, check in, and purchase tickets for participating events.
How does table service work?
Scan the table’s QR code in the XS World app and order. For prepaid tables, payment is taken at checkout; for post-paid tables (if offered by the venue), you’ll be charged by staff after service.
Can friends contribute to the table?
Yes. Anyone with the XS World app can scan the table QR and place their own orders to that table (if enabled by the venue).
What payment methods can I use?
Apple Pay, Google Pay, major cards, and XS Credits (where available).
When do I get charged?
Immediately at checkout for standard orders. Post-paid table charges (if offered) are processed by venue staff.
How do points work?
You get points with every purchase. Use them in Lucky Spin to win credits, discounts, or drinks (1:1 point usage in Lucky Spin).
Do points expire?
No, points do not expire.
What is Lucky Spin?
A rewards game where you can spend points for a chance to win credits, discounts, or drinks.
What are Credits?
XS Credits are an in-app balance you can spend on drinks/food. You can win them (e.g., Lucky Spin), redeem gift cards, or receive them from other users.
I didn't get a notification
Make sure notifications are enabled for XS World and that Do Not Disturb is off.
Do I need Location on?
Yes, to show nearby venues and events. The closest options are prioritised for you.
The app feels slow
Connect to Wi-Fi or move to an area with better signal. Also ensure you have the latest app version.
What is Line Skip?
A paid ticket that lets you use a priority line at participating venues. Venue rules and dress codes still apply.
How does Line Skip work?
Buy a Line Skip ticket, show it to door staff, and they’ll enter a PIN on your phone to validate it.
Does Line Skip guarantee entry?
No. Dress code, capacity, and venue rules still apply.
What is “Book a Booth”?
Reserve a booth at participating venues. Pay the minimum spend, choose your bottles, and you’ll receive a confirmation email with all details.
Responsible service
Venues can deny service to intoxicated customers even if an order has been placed.
Venue FAQ
What does XS supply?
We provide tablets, stands, chargers/extension cables, SIM (if required), dashboard access, and optionally a thermal printer.
How is the tablet set up?
Each tablet is configured via MDM for remote updates and assigned unique login credentials.
How is the printer set up?
The printer connects to the tablet via Bluetooth. In the app, enable Printing if you want auto-print on order acceptance.
Customer says they didn’t get a notification
Ask them to show their order screen and order number. If ready, serve as usual.
Customer hasn’t picked up their order
Store safely. If uncollected by close, follow venue policy and mark as picked up on the tablet.
How does the bartender flow work?
Orders appear on the bar tablet → accept and set a timer → prepare items → mark Ready → confirm pickup when the code is shown.
Can we edit menu and pricing?
Yes. Use the venue dashboard to manage items, variants, pricing, promos, and availability.
What is the dashboard?
Your web portal to manage settings, menu, events, Line Skip, table service, and view analytics (top sellers, peak times, product mix).
How do we access the dashboard?
We’ll send a link with a username and password to your email.
How do refunds work?
Refunds are actioned in the dashboard by an authorised manager.
What if a user is too intoxicated?
Tap Cancel – Intoxication on the tablet and follow your venue policy.
What if an item is out of stock?
Disable the item in the dashboard to hide it instantly. If POS is integrated, stock-outs can sync automatically (or manage manually).
How does table service work?
Guests scan a QR on the table and place orders. On the bar/kitchen tablet you’ll see the table number/name to route items correctly.
Can table ordering be disabled?
Yes. Turn it off in the dashboard’s table management settings.
Orders not appearing on the tablet?
Check Wi-Fi/SIM, tap refresh, and confirm pickup points are enabled. If issues persist, contact XS Support.
How do reports work?
Daily close reports show revenue and product counts. Reports are auto-emailed to managers and available in the dashboard.
What if we miss an order?
Open the side menu → Order History to view all orders and statuses.
How are payments received?
Payments are processed by Stripe and settled to your bank (typically T+2 business days). XS World doesn’t hold venue funds.
What is Ground Staff Number?
Assign the number of staff working from a tablet. Each staff member gets a color tag to avoid duplicates and clarify order ownership.
What is the Order Print switch?
Enable/disable receipt printing. If disabled, orders skip the print step.
How does food ordering work?
Food and drink orders can be routed to separate tablets (e.g., bar vs. kitchen). Each receives only its relevant orders.
How does Line Skip work?
Upload a ticket batch and price in the dashboard. At the door, staff validate by entering a PIN on the customer’s device.
How does Book a Booth work?
Configure booth quantity, pricing, descriptions, and images. Optionally attach a bottle menu for guests to pre-select.
